- Deliver exceptional customer service by promptly answering incoming calls and addressing inquiries with professionalism.
- Manage incoming requests through customer portals and email, ensuring timely acceptance and logging of jobs within agreed-upon timeframes.
- Process requests seamlessly into the internal CMS, including customer jobs and out-of-hours requests, for efficient tracking.
- Generate aftersales cases and schedule service appointments to enhance customer satisfaction and support.
- Coordinate and optimize technicians' daily workloads, aligning with reactive, parts fitting, and maintenance requests to ensure efficient service delivery.
- Log and assign maintenance visits accurately to maintain organized operations and support customer needs.
- Regularly monitor and update open cases in both the internal CMS and customers’ websites, ensuring transparency and effective communication.
- Foster strong relationships with customers through consistent and effective communication, primarily via phone calls, to build trust and loyalty.
- Collaborate effectively with team members to ensure that customer expectations are consistently met and exceeded.
- Communicate efficiently with subcontractors and other teams, facilitating smooth operations and timely issue resolution.
- Verify proof of delivery documents to maintain high standards of accuracy and accountability.
- Generate comprehensive daily and weekly customer reports, providing valuable insights to support operational improvements.
- Create tailored ad-hoc reports to meet specific operational needs and enhance overall service efficiency.
- Bachelor's degree preferred, ideally in Business, Logistics, or a related field, with an emphasis on practical application.
- 1-3 years of experience in customer service, logistics, supply chain, or operations management, demonstrating a strong foundation in the industry.
- Confidence in Italian / French / German language is considered as an advantage.
- Experience in a multinational company is a plus, bringing a global perspective to customer interactions.
- Proficiency in MS Excel and Outlook, enabling effective data management and communication.
- Familiarity with Salesforce and/or Lightfoot is beneficial, enhancing efficiency in customer relationship management.
- Strong command of spoken and written English, ensuring clear and effective communication with customers and team members.
- Critical thinking and problem-solving mindset, enabling the resolution of challenges effectively and efficiently.
- A can-do attitude that fosters positivity and resilience in a dynamic work environment.
- Team player with excellent interpersonal skills, promoting collaboration and a supportive work atmosphere.
- Keen attention to detail to ensure accuracy in all tasks and communications.
- Excellent organizational skills to manage multiple tasks and priorities effectively.
- Ability to work under pressure, maintaining composure and delivering results in fast-paced situations.
- A permanent role in a forward-thinking business with a blend of new technologies and modern workplace culture.
- Competitive salary and cafeteria system.
- Regular home-office opportunities for a balanced work-life experience.
- Budapest
- 8 hours a day from Monday to Friday.