OPERATIONS MANAGER (SERVICE FIELD)

állásajánlat

Basic information

Location: Hungary / Budapest

Professional field: MANAGEMENT / EXECUTIVE POSITIONS

Position level: Senior Manager

Expected qualification: College degree University degree

Work experience: 5-7 years

Language knowledge: English Fluent - written & oral

Our Partner is a world-leading group of Lifting Businesses™, serving a broad range of customers.
 
They are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, they have been dedicated to improve the efficiency and performance of businesses in all types of industries. They believe that sustainable growth is a result of a strong responsible performance.
 
Due to the dynamic development, we are looking for a candidate for the position:
 
 
OPERATIONS MANAGER (SERVICE FIELD)
 
 
Place of work: Budapest
Tasks:
  • Full responsibility for Service P/L, growth and profitability, operational KPI’s improvement and operational people performance management,
  • Annual planning and forecasting (Orders, Sales and Margin),
  • Driving efficient service job planning and excellent delivery as well as customer consultations,
  • Targeting and coaching operational team, 
  • Managing and supervision of all aspects of the service branch operations to meet KPI’s, sales and profitability objectives.
  • Establish new and review existing pricing and profitability levels for all service activities in alignment with company and local strategy guidelines and plans,
  • Ensuring overall operations are consistently providing a high level of quality service delivery to our customers while adhering to company guidelines,
  • Preparing and submitting monthly rush reports for branch activities, including orders and sales forecasting and period review.
  • Prepare and submit other reports, as required, 
  • Ensuring quality control program is administered per company policy,
  • Ensuring staffing levels of branch are appropriate for volume of business and in line with forecasts and annual plans, being actively involved in the recruitment process,
  • Ensuring all branch employees receive appropriate levels of training.
  • Coordinating all training requirements with business need and in line with training budget,
  • Diving of high performance of staff through regular reviews and coaching taking necessary take steps to correct poor performance or behavioural issues in accordance with established company guidelines,
  • Reviewing unresolved billing, credit, warranty and customer complaints.
  • Determine proper course of action and ensure issue is resolved to customer satisfaction and in the best interest of the Company.
Expectations:
  • University level degree, ideally in Economics/Engineering or comparable competences,
  • 4-5 years of experience on the service or production company as an operational manager (preferably in service in technical field),
  • Experience in coordinating blue collar workers,
  • Fluent English and Hungarian,
  • Attitudes towards achieving goals, responsibility and commitment to performed tasks,
  • Skills to build good relationships with clients and colleagues,
  • Independence and good organization of work, ability to lead a change,
  • Ability to self-initiate actions, decision making, overcoming problems
  • Business acumen.
Advantages:
  • Knowledge of the lifting equipment market will be a big plus!
  • Knowledge of ERP system (SAP knowledge a plus).
Offer:
  • Employment contract for approx. 2 years in an organization with high operating standards,
  • Possibility of development in a multicultural, international organization,
  • Competitive salary (basic and bonus system) as well as cafeteria program,
  • Training in product knowledge and company support,
  • Necessary work tools: company car, computer, telephone,
  • Nice working atmosphere in a well-coordinated team.
If you are interested in this position, please apply for it with English CV!