CUSTOMER SUCCESS MANAGER

állásajánlat

Basic information

Location: Hungary / Budapest

Professional field: IT / TELECOMMUNICATION

Expected qualification: High school

Work experience: 1-3 years

Language knowledge: English Advanced - written & oral

Our Client, Prefixbox is looking for a
 
CUSTOMER SUCCESS MANAGER
 
to join their rapidly expanding international team in Budapest.
They are looking for someone who speaks English fluently, is an excellent communicator and has great understanding of technology.
If you have a passion for web development and are looking to get into a customer facing role, this is a great opportunity for you!
In this role, you can perfect your technological, sales, project management, presentation, and product development skills.

 

Duties and responsibilities: 
  • Coordinate the integration of Prefixbox’s modules (together with the client’s and Prefixbox’s own technical teams)
  • Understand the customer’s technical requirements and be the liaison between them and Prefixbox
  • Create an integration project plan based on the customer requirements (agree on the deadlines, milestones) 
  • On-boarding customers 
  • Attend product demo meetings as a technical counterpart to Sales
  • Influence product development based on feedback
  • Participate in customer meetings (online and occasionally in person)
What skills and experience are essential for the position?
  • IT Project management experience
  • Web development experience
  • Good command of English (in order to communicate with the team and customers)
  • Excellent communication skills 
  • Strong problem-solving skills
  • Strong analytical skills 
  • Patient and a friendly attitude with customers
Advantages regarding the position:
  • Familiarity with Google Analytics
  • German language skills
  • A quick learner, who loves new challenges
Why we think you will love working here:
  • Performance-based annual bonus
  • Yearly, performance based raises
  • Great work-life balance
  • 2 days home office possible per week
  • International work environment 
  • Experienced, talented colleagues
  • Supportive and open leaders and teammates
  • Frequent in-house trainings to deepen your knowledge
  • High degree of transparency and flexibility from management 
  • Team building activities to get to know your colleagues and have fun
  • A constantly growing company with an international presence, a highly innovative product, and a leading market position
  • Get to know the domestic and international e-commerce market: if you are interested in the customer and not just the product
  • Coffee, tea, (beer), and fruit in the office
  • Company laptop and phone

Workplace location:

  • Budapest, XIII. district
 
If you find the opportunity interesting, please apply with your English CV!

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