CUSTOMER SERVICE AND OPERATION SUPPORT

állásajánlat

Basic information

Location: Hungary / Pest county Hungary / Budapest

Professional field: IT / TELECOMMUNICATION

Expected qualification: High school

Work experience: 3-5 years

Language knowledge: English Intermediate - oral & written

Our partner is a company with an international background who provide technical payment services to their clients on a global level. They aim to connect real-life needs with smart digital solutions, helping their customers in a variety of industries. With the help of their self-developed banking transaction solution, they ensure efficient and secure cash flows for international and domestic companies. 
 
Now we are looking for a new colleague in their expanding team as a
 
CUSTOMER SERVICE AND OPERATION SUPPORT
 
  • Shift duty is 12/36 schedule - 12 hours of work / 36 hours of breaktime 
Responsibilities:  
  • As a main user of the SD manages all tickets and cusomter contacts on the first level (L1)
  • Receives calls from all levels of the user community and responds in a tactful and courteous manner utilizing proper telephone/email etiquett
  • Handle user enquiries and support requests to provide a high standard of internal customer satisfaction
  • Responsible of first level of resolution
  • Ensures proper assigment to the righ solution groups at L2 operations
  • Treats and follow all incidents E2E
  • Monitors all ICT infrastrucure (network, servers, cloud operation, etc) related environments
  • Monitors of multiple distributed computing SW environment
  • Ensures proper payment transaction handling by systems
  • Responsible for system alarm monitoring and daily systems/network routine checking 
  • Runs batch processes via schedules or on request to produce cusotmer result files and reports
  • Carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule
  • Verifies and isolates issues as well as root cause and executes impact analysis if aplicable
  • Participates in the testing and implementation process (mostly as a tester)
  • Distributes operation information and reports throughout the responsible organizations according to instruction
Advantages:
  • BS degree on IT 
  • Understanding of basic principles of e-payments and cards payments technologies
  • Basic knowledge of SQL scripting and queries creation
  • Understand SLA concepts
Requirements:
  • 3-5 years experience with NOC/SD operation in the payment processing industry
  • Experience in payment and card processing industry general
  • Basic knowledge on IT and networking infrastrucure and application systems
  • Co-operative, good sense of responsibility
  • Shift duty is required / 12/36 schedule
  • English - fluent
What can our partner offer:
  • Long-term career path
  • Multinational environment
  • Friendly work atmosphere
  • Career growth
Place of work: 
  • Budapest, 13. district
 
If you are interested in this position, please apply for it with your CV! 

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