Job: AUTOMOTIVE TECHNICAL SUPPORT WITH FLUENT DUTCH

Job: AUTOMOTIVE TECHNICAL SUPPORT WITH FLUENT DUTCH
Reference number: MSTAUTOM-1112

Our client is a leading partner to the worldwide automotive industry, delivering integrated sales and aftermarket solutions to vehicle Manufacturers and their Dealer networks.

For their customer, a major European car manufacturer, they are to set up and operate a team to cover warranty management service for several countries of Europe. Currently we are looking to fill in the position of

 

AUTOMOTIVE TECHNICAL SUPPORT WITH FLUENT DUTCH AND ENGLISH

 

Based in their Budapest office

 

 

Responsibilities:

  • Assess the warranty claims according to the brand’s procedures and technical knowledge

  • Provide dealer support for all matters relating to warranty policy & procedures

  • Ensure the accessibility of your service towards the authorised repairers & commit to reliable and fast response

  • Implement and control new warranty procedures in your market

  • Liaise with the country headquarters’ representatives

  • Ensure clear and correct communication with the dealer network

  • Follow-up the warranty labour rates

  • Be the primary access point for the authorised repairers in warranty.

  • Support warranty audits

 

Key tasks:

Accept and verify the eligibility of enquiries from Dealers within given deadlines

Assess pending warranty claims according to regulations & repair procedures

 

Experience & skills:

  • Automotive engineering degree and / or experience within automotive after sales

  • Confident in technical concern resolution

  • Analytical spirit and solution minded and highly oriented on customer satisfaction

  • Good inter-personal and people communications skills

  • Precise, punctual and reliable

  • Effective team player

 

Languages (all required!):

  • Excellent Dutch written and spoken

  • Upper-intermediate English written and spoken

 

Location:

  • Budapest

 

How to apply:

  • If you are interested in this opportunity, please send us your English and Dutch CV.